Refund policy
Return, Refund & Exchange Policy
At Radhe Kanthi Mala, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.
Returns
We accept return requests within 7 days of delivery. To be eligible for a return, the item must be:
- Unused and in its original condition
- Returned with original packaging
- Free from any signs of wear, damage, or alteration
Items returned without prior approval may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- The refund may take 5–10 business days to appear in your account, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error or a damaged product.
Exchanges
We offer exchanges only for items that arrive damaged, defective, or incorrect.
To request an exchange, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us immediately with:
- Order number
- Photos of the product
- Photos of the packaging
Our team will review your request and provide a suitable resolution.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or worn products
- Customized or personalized items
- Products damaged due to misuse or improper handling
- Clearance or final-sale items
Contact Us
For any return, refund, or exchange inquiries, please contact our customer support team:
Email: radhekanthimala@gmail.com
Phone: +91 8868862825
We are committed to resolving your concerns as quickly as possible.
