Shipping policy

At Radhe Kanthi Mala, we are committed to delivering your orders safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, festivals, or promotional events, processing times may be slightly extended.

Shipping Coverage

We proudly offer worldwide shipping to most countries and regions.

Estimated Delivery Times

India

Standard Shipping: 3–7 business days

International Orders

Standard International Shipping: 7–21 business days

Delivery times are estimates and may vary depending on destination, customs clearance, weather conditions, and carrier delays.

Shipping Charges

Shipping charges are calculated at checkout based on the destination, package weight, and shipping method selected.

Any applicable customs duties, import taxes, or local fees for international orders are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available) to monitor your shipment's progress.

Delayed Deliveries

While we strive to ensure timely delivery, we are not responsible for delays caused by:

Courier service disruptions
Customs inspections
Natural disasters
Public holidays
Incorrect shipping information provided by the customer

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue.